FAQs

Where do you operate?

We are based in Victoria, but provide calls to anywhere in Australia.
 

Does Conversation in Isolation cost money?

Nope! We are a 100% free, not-for-profit service. Keep in mind your regular mobile phone carrier charges may still apply. 

What kinds of checks/training do volunteers hold?

All our volunteers are health students, and hold valid Police Checks and Working With Children Checks. All our volunteers also undergo mandatory training as part of the signup process.

English is my second language. Can I be matched with someone who speaks my native language?

Yes! Just indicate on the signup form what your mother tongue is. While we can't guarantee anything, if we have a support person available who speaks the same language, we'll do our best to pair you with them.

I identify as LGBTIQA+. Can I be matched with someone from my community?

Yes! Just indicate on the signup form that this is your preference. While we can't guarantee anything, we will do our best to pair you with someone from your community. You are by no means obliged to provide this information if you would prefer not.
 

I don't really like my support person. Can I get someone else?

If you're not really getting along with your support person, get in touch with us and we'll see if we can assign you a volunteer who better suits your needs.

Can you provide medical help?

No - we're not a crisis service or a replacement for professional medical care. If you think you or someone you know needs more formal care, we are more than happy to help point you in the right direction.

Will this initiative continue post-COVID?

Hopefully! We're in the process of drawing out a roadmap so Conversation in Isolation can continue existing and helping people after lockdown ends. A big part of this will be determining what the capacity of our volunteers will be like once their work and studies resume. Stay tuned 😁
 

If you're experiencing an emergency, call 000.


If you or anyone you know needs help:
Lifeline (24hr crisis line): 13 11 14
Kids Helpline: 1800 551 800
MensLine Australia: 1300 789 978
Suicide Call Back Service: 1300 659 467
Beyond Blue: 1300 224 636
Headspace: 1800 650 890
ReachOut: au.reachout.com
Care Leavers Australiasia Network: 1800 008 774